Refund policy
Refund Policy
At this time, all sales are final.
Damaged, Incorrect, or Broken Items
We stand behind our jewelry. If your order arrives damaged, you receive the wrong item, or your piece breaks within 14 days of delivery, we're happy to help.
Please contact us within 14 days of delivery at shukstack@gmail.com and include:
- Your order number
- A description of the issue
- Clear photos of the item and any damage (and the packaging, if it arrived damaged)
Our team will review your request promptly. If the item arrived damaged, broke within 14 days of delivery, or we shipped the incorrect item, we will work with you on an appropriate resolution, which may include a replacement, exchange, or refund at our discretion.
After 14 days from delivery, we are unable to offer replacements, exchanges, or refunds for damaged or broken items.
Color & Appearance
We do our best to show every piece as accurately as possible. Colors and finishes may look slightly different in person due to photography lighting and differences in screen settings. These small variations are not considered defects and are not eligible for a refund or exchange.